Customer Service Specialist

Pasig City, National Capital Region

Posted 16 days ago

Company:: Whiteplane, Inc.
Company Description:: WHITEPLANE INC. is professionally managed retail company and is duly licensed marketer / exclusive distributor of Dyson Technology in the Philippines. Dyson is British iconic brand that designs and manufactures vacuum cleaners, hand dryers, bladeless fans and heaters. WHITEPLANE INC. is focused with innovative products in the home, technology and life-style industry with competitive edge in the market. Our company is poised to compete in the growing market in the country and strategically developed to compete directly with the market shares of Multinational Companies.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Female
Number of vacancies:: 1

Job Description

- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by following the process flow of the call.
- Informs clients by explaining procedures; answering questions; providing
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
- Update clients on their repaired units/concerns
- Encode in the system all information and updates
- Update the warranty list.