Travel Customer Service Representative

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Handle phone-in/chat enquiries of current and prospective members.

Identify cause of problems and recommend solutions.

Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.

Maintain member accounts whenever there are changes in their profiles.

Send program-related collaterals and forms.

Advise on latest promotions and mechanics.

Manage feedback/ complaints and liaise with backend support to resolve members’ issues.

Involve in ad-hoc projects.

Meet daily KPI requirement.

Who are we looking for?

College level.

With at least 1 year BPO voice experience for an international account.

Experience in an airline account and GDS system is an advantage.

Experience in chat or email support is also an advantage.

Strong verbal and written English communication skills.