Customer Service
PARAÑAQUE CITY, National Capital Region
Posted 16 days ago
- Company:
- Port Net Logistics Inc
- Company Description:
- Our Company, Port Net Logistics, Inc., was established in 1999 by a team of professional entrepreneurs whose vast exposure and solid experiences in the transport industry have been anchored on freight forwarding services. The company has explore into CFS Warehousing Services and into Project Cargo - all catering to Port-to-Port and Door-to-Door requirements of our valued customers, clients, agents all around the globe - A ONE STOP SHOP LOGISTICS & FREIGHT FORWARDING COMPANY, that is what Port Net Logistics, Inc. has been known for.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Atleast 2 years experienced in logistics company and knowledge in handling import is advantage
Knowledge in import can work with minimal supervision, skilled at handling multiple task, pro active in attending emails, attention detailed, fast learner, dedicated to assigned given task
Lead and supervise a team of dedicated customer service
Develop understanding of customer's need and take actions to ensure that such needs are met.
Ensure team follows customer service processes from oder entry to the delivery of goods.
Monitor team for achievement of the best results
Review shipping documents and other payment terms and provide input to the customs declarant and finance department
Determine best solutions for the issues if any escalated by the customers
Provide backlog analysis and ensure accuracy of data provided to customer service manager and finance team for forecasting process
Liaise with stakeholders(Customers, sales manager and logistics personnel)
Coordinate with the customers for the delivery schedule.