Automotive Service Advisor
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Male
- Number of vacancies:
- 1
Job Description
Key Responsibilities
Customer Interaction
Greet customers and assess their service needs.
Provide information on available services, repairs, and pricing.
Service Coordination
Schedule service appointments and manage the service workflow.
Liaise between customers and technicians to ensure clear communication regarding repairs.
Estimates and Recommendations
Prepare service estimates and explain recommended services to customers.
Upsell additional services based on vehicle condition and customer needs.
Follow-up and Customer Care
Follow up with customers post-service to ensure satisfaction and address any concerns.
Handle customer complaints and resolve issues promptly and effectively.
Documentation and Record Keeping
Maintain accurate records of customer interactions and service history.
Process warranty claims and manage service invoices.
Qualifications:
Graduate of an automotive course or any related
Experience in automotive dealership is an advantage
Handle telephone inquiries and advice customer necessary repair and routine maintenance
Schedule and dispatch service repair appointments
Prepare service and parts quotation
Keeps service department forms and pricing guides up to date
At least One (1) year experience in Automotive field. Knowledge in forklift is an advantage but not required
Male
- Salary:
- 15.860,00 ₱ Monthly
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