Automotive Service Advisor

Quezon City, National Capital Region

Posted 10 days ago


Company:: Dempsey Resource Management Inc.
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Male
Number of vacancies:: 1

Job Description

The Automotive Service Advisor serves as a vital link between customers and the service department. This role involves understanding customer needs, providing recommendations for repairs and maintenance, and ensuring a high level of customer satisfaction. The advisor will also manage service appointments, coordinate with technicians, and handle customer inquiries.

Key Responsibilities
Customer Interaction

Greet customers and assess their service needs.
Provide information on available services, repairs, and pricing.
Service Coordination

Schedule service appointments and manage the service workflow.
Liaise between customers and technicians to ensure clear communication regarding repairs.
Estimates and Recommendations

Prepare service estimates and explain recommended services to customers.
Upsell additional services based on vehicle condition and customer needs.
Follow-up and Customer Care

Follow up with customers post-service to ensure satisfaction and address any concerns.
Handle customer complaints and resolve issues promptly and effectively.
Documentation and Record Keeping

Maintain accurate records of customer interactions and service history.
Process warranty claims and manage service invoices.

Qualifications:

Graduate of an automotive course or any related
Experience in automotive dealership is an advantage
Handle telephone inquiries and advice customer necessary repair and routine maintenance
Schedule and dispatch service repair appointments
Prepare service and parts quotation
Keeps service department forms and pricing guides up to date
At least One (1) year experience in Automotive field. Knowledge in forklift is an advantage but not required
Male