Field Operations Specialist - CMS (WFH)
Taguig, National Capital Region
Posted 8 days ago
- Company:
- Eteam Workforce Private Corporation
- Company Description:
- ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Contract Duration: 12 months (subject for extension/absorption/regularization)
Work Arrangement: WFH
Shift Schedule: Primary shift is 11AM - 8PM but may be asked to work in the 6AM -3PM shift from time to time based on business need.
Salary Offer: Php35,000 - Php50,000
Responsibilities
The scope of work is to the support of the Cloud Migration Simulation lab. This would be expanding Shared Services team to continue to perform the same functions, but allow for more partners to take the class. Deliverables for the CMS include:
Data Cleanup
URL validation
Final Grading of partners simulation
Submitting reports per class on overall and individual performance
Answering tickets submitted by Company Partners as it relates to their CMS.
This role would require you to be amenable to work in the APAC and/or EMEA hours.
Qualifications
Customer service background
You must have experience in managing LMS
You can manage high-volume and demands.
You are able to shift from one function to another with relative ease and proficiency
Expertise in Microsoft Excel and Google Sheets
You have demonstrated talent at inspiring change from customer feedback.
Familiarity and experience using Service Desk tools.
- Salary:
- 50.000,00 ₱ Monthly