Call Center Associates Insurance firm
Makati, National Capital Region
Posted 25 days ago
- Company:
- Open Access BPO
- Company Description:
- Who We Are At Open Access BPO, we believe that great customer experiences and a streamlined back end are the building blocks of business success. We enable businesses of every size, industry, and location to focus on what they do best while we apply our multilingual outsourcing expertise to help them grow. We are passionate about crafting solutions aimed to solve business problems and add value to people’s lives. Whether it’s powering up your launch in highly multicultural markets or deploying sophisticated back office ops, we tailor outsourcing solutions to your needs.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
We are looking for dedicated individuals to join our team as Call Center Associates. We offer a competitive salary package of 28K with HMO, and other company benefits.
Come and Join our Team. For more Details Kindly look above information!
QUALIFICATIONS:
-At least a Senior High School diploma with 1 year of BPO experience handling inbound calls and email; or
-A bachelor’s degree and at least 6 months of BPO experience handling inbound calls and email
-Financial and Salesforce background and experience are a plus
-Excellent written and spoken English communication skills
-Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
-A critical thinker with good analytical skills and attention to detail
-Flexible and able to work in a fast-paced, team-oriented environment
-Effective organization and time management skills
-Upbeat, positive, kind, and empathetic personality
-Must be willing to work 100% on-site on the night shift
-Can start immediately
RESPONSIBILITIES:
-Provide assistance to US-based retirement beneficiaries over the phone and via email
-Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
-Proactively communicate operational and system issues promptly
-Collaborate with program members to resolve customer inquiries and operational projects