Network Engineer 2
Clark Freeport Zone, Pampanga, Pampanga
Posted more than 30 days ago
- Company:
- Seidotech Solutions Corp.
- Company Description:
- Seidotech is an information and communications technology enabler helping organizations achieve operational efficiency with advanced ICT products and services solutions.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
What You’ll Do:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with senior engineering team for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of Networking subject-matter expertise.
- Monitoring and working with various network management tools.
- Troubleshoot networking, routing, and interconnectivity issues, including troubleshooting of network device configuration.
- Identify and drive opportunities to automate repeatable networking tasks including through creation and maintenance of scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
What Skills & Experience You’ll Need:
- A curious disposition
- Strong written and oral communication skills
- Strong documentation and reporting skills
- Adaptability and flexibility
- A commitment to providing exemplary customer service
- A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer
- Layer 2 & 3 switching, VLANs, 802.1Q, and Static IP routing experience
- The ability to review, assess, and modify basic firewall rules
- Experience with static site-to-site and end-user VPN technologies, handling carrier/ISP interactions, and enterprise class carrier/ISP technologies such SDWAN, private circuits, metro WAN, dedicated internet, MPLS
- At least one, if not more, of these industry certifications: CCNA, CCNP, JNCIA-JUNOS, DCA.
Preferred Qualifications:
- Experience with public cloud networking (I.e. Azure, AWS, Google Cloud)
- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
- Experience with any of the following tools: SolarWinds N-central, Kaseya VSA, SolarWinds Network Performance Monitor, Wireshark
- Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate
- A Bachelor’s Degree in a related field.
- Salary:
- 60.000,00 ₱ Monthly