Virtual Assistant (Healthcare Account)

Taguig City, National Capital Region

Posted 20 days ago

Company:: eData Services
Company Description:: EData Services is an American owned and operated Health Information Management Company that has been in business for more than 22 years. We employ nearly 600 medical professionals including dozens of Medical Doctors and hundreds of Registered Nurses. We also employ Dentists, Pharmacists, Psychologists, and Registered Physical Therapists. We deliver customized services to over 500 clients throughout the United States; 24 hours a day, 7 days a week. Our services include: • Medical Record Summarization • Dictation Transcription (Medical and Legal) • Medical Report Editing • AMA Impairment Ratings • Comprehensive Medical History Taking by Telephone • Depo Summaries • Incoming Mail Processing • EHR Data Entry • Utilization Review • Live, Real-Time Virtual Scribe Services during Exam Encounters • Live, Real-Time Virtual Medical Services o Insurance Eligibility, Benefit, and Coverage Verification o Claim Denial Appeals and other EOB issues o Securement of Treatment Authorizations o Patient Scheduling o Patient Appointment Reminder Calling o Billing and Collections o Preparation and Transmission of Referral Letters o Computerized Physician Order Entry o Incoming Telephone Call Handling o Full Telephone Receptionist Services o Lunch Hour Telephone Coverage o Claims Submission o After Hours Telephone Coverage o Patient Inquiry Handling We are HIPAA compliant and adhere to all Federal and State laws governing the security of Protected Health Information. All work is exchanged with our clients through encrypted internet connections. We utilize secured Microsoft Azure Cloud and on premise servers to ensure redundancy, speed, and security. eData’s head office is located in Beverly Hills, California.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 4

Job Description

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

Pre-exam verification of insurance eligibility, benefits and coverage
Securing treatment authorization
Submitting claims, responding to claim denials, and resolving EOB issues
identifying and finding solutions for common billing issues
Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
Processing mail by posting it to the EHR and overseeing the appropriate follow-up
What we are looking for:

Graduate of Medical Allied Course (Nursing, MedTech, PT, OT, ND, Psychology, etc.)
Experience in a customer service field in the BPO industry
Has basic computer knowledge
Willing to work US hours-graveyard shift
Excellent communication skills
Analytical, organized, and systematic
Process oriented and follow strict timelines
Able to work with very minimal supervision
Must be a good team player
Must be willing to work on-site (McKinley West, Taguig)