Application Support/Technical Support (Hybrid setup)
Taguig, National Capital Region
Posted 5 days ago
- Company:
- Hunter's Hub Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 15
Job Description
- Offer first-level support to end-users by troubleshooting and resolving issues related to insurance operations and financial services applications. Ensure timely resolution of incidents in line with service level agreements (SLAs).
- Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues. Support database management tasks and assist in data extraction and reporting.
- Work closely with internal teams, including development, QA, and IT operations, to escalate and resolve complex issues. Use Microsoft Office Applications and collaboration tools to document processes, create reports, and facilitate communication.
- Assist in creating and updating user manuals, knowledge base articles, and training materials. Provide training sessions to end-users on new features, best practices, and troubleshooting steps.
- Log and track incidents, problems, and service requests using the company’s ticketing system. Perform root cause analysis to prevent recurring issues and contribute to continuous improvement initiatives.
- Liaise with clients to understand their needs, address their concerns, and ensure high levels of customer satisfaction. Support client visits when necessary, providing on-site assistance and technical guidance.
- Adhere to industry standards, company policies, and regulatory requirements, particularly in the areas of insurance and financial services. Ensure that all application support activities maintain data security and compliance with relevant regulations.
Qualifications:
• Bachelor's Degree
• At least 1 experience as an Application Support or any related IT related job experience
• Application Support or Tech Support experience
• Proficient in SQL and Scripting
• Experience in programming languages used in scripting
• Working knowledge of Microsoft Office Applications and collaboration tools
• Knowledge (Certification - Technical, Product, Industry, etc.):
- Insurance Operations
- Financial Services