Subject Matter Expert - Collections Account

Clark City, Pampanga
Posted more than 30 days ago
Logo Tasq Staffing Solutions
Company:
Tasq Staffing Solutions
Company Description:
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Junior High School
Gender:
Any
Number of vacancies:
10

Job Description

SMEs in this role get to:

- Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
- Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting.
- Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend.
- Work with the training manager to prepare training content to run a BQ intervention for the business and work with the training manager in catering the learning via the update management process and new launches.

Requirements:
• At least 1 year of Subject Matter experience handling banking / financial services experience – particularly in collections.
• Good knowledge on collections and can take Sup calls.
Salary:
35.000,00 ₱ Monthly

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