IT Field Technical Support

Mandaluyong, National Capital Region

Posted more than 30 days ago

Company:: Strategic Networks Inc
Company Description:: Established in 2001, Strategic Networks, Inc. (StratNet) is driven by a team of highly dedicated Information Technology professionals, whose expertise were acquired through rigid trainings and years of corporate experience and exposure.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).

Experience in Windows & non-Windows Operating environment

Recommend and apply solutions, including on-site repair for remote users

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

Determine and execute system reconfiguration needs.

Establish end user service level agreements.

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

Supervise complaint ticketing system and follow timely resolution of all work orders.

Demonstrated ability to provide user support by means of remote access tools.

Provide status update to the ticketing tools in a timely manner.

Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.