Site Reliability Engineer

Responsibilities:
● Respond promptly and professionally to all inquiries and tickets related to the client application. Ensure swift resolution of issues in accordance with established SLAs.
● Conduct comprehensive testing to determine the severity and root cause of application issues.
● Responsible for handling all bug tickets reported by the client.
● Work closely with development teams to relay customer feedback and recurring
issues. Participate in regular meetings to discuss past incidents and propose system improvements to prevent future occurrences.
● Accurately document all interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a clear record of activities and support continuous learning within the team.
● Assist in the creation and continuous updating of support documentation, FAQs, and knowledge base articles to enhance client self-service and reduce repeat inquiries.
● Stay abreast of new features, updates, and functionalities of the application. Utilize this knowledge to enhance support quality and operational reliability.
● Regularly review and test application updates and deployments to preempt potential customer impacts, ensuring the stability and scalability of application infrastructure.
● Regularly review and test application updates and deployments to preempt potential customer impacts, ensuring the stability and scalability of application infrastructure. Continuously monitor and review the infrastructure to improve performance, enhance efficiency, and optimize hosting costs.

Qualifications:
● Bachelor’s degree in Computer Science, Information Technology, or a related field.
● 3 years of experience in Back-End Development using Springboot
● Confident communicator with an ability to explain complex technical details to non-technical stakeholders.
● 2 years experience as a Site Reliability Engineer, System Administrator, or similar role in a tech-focused environment is a BIG PLUS
● Proficiency in Flutter, Angular and Spring Boot is a BIG PLUS.
● Proven 1 year experience with cloud platforms such as AWS, Azure, or Google Cloud.
● Strong understanding of software lifecycle, programming skills, and system design.
● Excellent problem-solving skills with an ability to assess problems thoroughly and drive logical conclusions.
● Familiarity with ticketing systems and experience adhering to SLAs.
● Ability to manage multiple priorities and tasks in a dynamic work environment.
● Team player who works well under pressure and is committed to learning and development.