Customer Support Manager
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Career Professionals Inc
- Company Description:
- Career Professionals, Inc. started as M2MJ Human Resources Consulting in 2016. It was conceptualized and founded by successful IT professionals who have been with prestigious organizations for more than a decade. Believing in people as the most valuable asset of any organization, we are committed to provide services and resources in support of your company’s human resource requirements.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Female
- Number of vacancies:
- 5
Job Description
Key Responsibilities:
Provide application support for critical financial services and banking software.
Engage in application development to enhance and maintain existing systems.
Manage software licenses, ensuring compliance and effective utilization.
Oversee client management, acting as the primary point of contact for clients.
Handle Change Order Requests (CORs), ensuring smooth transitions and accurate implementation.
Leverage ITIL V3/V4 best practices to improve service delivery and operational efficiency.
Qualifications:
Proven experience in financial services/banking.
Strong knowledge of ITIL V3 and/or V4.
Expertise in software license management.
Demonstrated ability to manage client relationships effectively.
Experience in managing and executing Change Order Requests (CORs).