Hiring for Technical Support Representative in Alabang site

IBEX Alabang is waiting for you! Apply onsite for faster processing at our recruitment hub and get hired for our TECHNICAL SECURITY ACCOUNT. We have prepared free snacks for all our walk-in applicants. What are you waiting for?

The ibex-clusives:
Work-onsite allowance*
Extensive HMO coverage for you and your dependents
Non-Taxable Allowance on top of your Basic Salary
Excellent Program Incentives based on performance
Group Life Insurance
30 Service Incentive Leaves (Paid Time Off)

Core Competencies for all team members
Client Service: Ability to anticipate a client’s needs and respond to them in a timely manner.
Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of the job.
Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.
Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.
Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.
Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.
Positive Attitude: Embraces change. Develops and accomplishes personal goals.
Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.
Managed Network and UCaaS

Education & Experience:
6 months - 1 year TSR call center experience; or
Work experience as an IT, Network Support etc.
Must have strong technical background for modems, routers, hardware devices such as laptops, desktops, and/or printers
For Telco Experienced Applicants – must have experience with broadbands or internet and should have advanced troubleshooting experience
Applicants must be willing to work in Alabang
Full-Time position(s) available
Must be willing to work in shifting schedule, weekends and holidays
Must have an average to good communication skills both written and verbal

Responsibilities:
Provide First Level of Client Support with Channel types of Inbound Calls, Chats, Emails, Proactive Monitoring Alerts, and Self Service Portal Cases for Client Managed Network and UCaaS Services.
Conduct Troubleshooting and various products
Work with Telecommunication Vendors and ISPs to open a ticket
Request initial Part Shipments and Field Engineer Dispatches where necessary

Types of Products and Alerts:
Critical Hard Down Situations
Sites on their Secondary Solution
Back up Downs / Primary Operational
VPN Tunnels
Wired and Wireless WAN Services
Wireless Access Points
Voice Equipment and Configurations
Call Routing
Handsets
*Terms & Conditions apply
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