Customer Experience Agent

Position Type: Entry Level - Individual Contributor
Employment Type: Full-Time
Work Location: Clark, Angeles City, Pampanga
Work Setup: Onsite, Nightshift
Salary Range: P18,500 - P23,500 monthly

Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our client’s team as a Customer Experience Agent, where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Scope & Responsibilities:

Assist customers with issues and concerns related to their use of the product and/or service.
Document call-related information for auditing and reporting purposes.
Maintain and update customer information as needed.
Up-sell existing customers on new or enhanced services.

Required Qualifications:

At least high school diploma or GED.
Strong computer navigational skills.
Proficiency in Microsoft Office applications (Word, Excel).
Excellent oral and written communication skills.
Exceptional listening and comprehension abilities.
Professional and courteous demeanor.
Customer-oriented approach.

Preferred Qualifications:

Previous customer service experience is a plus.

About the Client:

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Join our client team and unlock a range of enticing benefits, including:

Health, dental, and vision coverage/HSA
Paid Time Off (PTO)
Paid holidays and sick leave
Leadership development programs
Paid training and tuition reimbursement
Employee Assistance Program (EAP)