Billing and Collection Staff

Essential Duties and Responsibilities:
• Member Education and Hospital Facilitation: Educate members about their HMO coverage during hospital admissions and facilitate hospital admissions and discharges for EastWest Healthcare members through face-to-face visits.
• Billing and Payment Processing: Process and maintain accurate customer billing information, generate invoices and statements promptly, and handle customer payments, including online payments.
• Accounts Receivable Management: Track and monitor outstanding accounts receivable, apply late fees and penalties according to company policy, and escalate unresolved accounts as needed.
• Customer Communication and Dispute Resolution: Communicate professionally with customers via phone, email, and mail to collect overdue payments, and research and resolve billing discrepancies.
• Record Keeping and Reporting: Maintain detailed records of all collection activities, prepare reports on collection performance metrics, facilitate check payment transmittals and deliveries, and adhere to all company collection policies and procedures while performing additional duties as assigned by the immediate superior.

Qualifications:
• Fresh graduates are welcome to apply
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and writing skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge in Smaretsheet, Power BI is an advantage
• Strong attention to detail and accuracy
• Willing to start as soon as possible
• Offer range: Php 18,000.00 - 25,000.00