Business Support and Contract Operations Analyst

Location: Metro Manila (WFH)
Schedule: Morning

Requirements:
- Bachelor's degree in Business Administration, Legal Studies, or a related field.
- Proven experience in contract operations, contract management, or a similar role.
- Strong client-service orientation and ability to prioritize and manage multiple tasks.
- Excellent organizational skills and attention to detail.
- Proficiency in Apttus or similar contract management systems
- Strong written communication and skills.
- Proficiency in Microsoft Excel, Coupa, SmartSheet

Responsibilities:
- Assist IT requesters with the end-to-end contract life-cycle: Provide comprehensive support to IT requesters throughout the entire contract life-cycle, including initiation, execution, and post-contract maintenance.
- Ensure a seamless experience and address any inquiries or concerns promptly.
- Create legal records on Apttus: Utilize Apttus, our contract management system, to create and maintain accurate legal records. Input contract details, generate appropriate NDAs, CSAs, and other legal documents, and ensure data integrity.
- Respond within specified SLAs: Respond to IT requesters within specified service level agreements (SLAs), providing timely and effective support. Address inquiries, provide updates, and take necessary actions on contract reviews with urgency as needed.
- Generate monthly KPIs for SLAs: Compile and generate monthly key performance indicators (KPIs) related to SLAs for contract activities.
-Analyze and report on SLA performance to ensure compliance and identify areas for improvement.
- Proactively manage the IT Contracts Pipeline: Monitor and manage the IT Contracts Pipeline using SmartSheet, ensuring IT requesters are notified of key deals coming up for renewal.
- Troubleshoot issues: Proactively identify and troubleshoot any issues that may arise during the contract process. Collaborate with relevant stakeholders to resolve discrepancies and ensure smooth contract operations.
- Guide purchase requisition process: Assist IT requesters in navigating the purchase requisition process using Coupa and SharePoint. Provide clear instructions, clarify requirements, and ensure compliance with procurement policies.
- Excel skills for data manipulation: Utilize Excel skills to manipulate and filter data as needed for reporting and analysis purposes.
- Works independently, with guidance in the most complex situations