Customer Service Representative - Manila - Urgent Hiring

Join us as our next Customer Service Representative and help shape the future of fintech!

Location

Onsite | Kalaw, Manila City
About us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

The Role

Position Overview: We are looking for a highly motivated and customer-centric Customer Service Agent to join our team. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience.

Customer Support: Respond to customer inquiries via phone, email, or chat promptly and professionally, addressing their questions, concerns, and issues with a focus on exceeding their expectations.
Problem Resolution: Investigate and resolve customer issues, such as account inquiries, transaction discrepancies, and technical problems, ensuring timely and satisfactory resolutions.
Education and Guidance: Educate customers on how to use our products and services, providing step-by-step instructions and guidance as needed.
Documentation: Maintain comprehensive and accurate records of customer interactions, inquiries, and resolutions in our CRM system.
Feedback: Share customer feedback and insights with the product and development teams to contribute to product improvement and enhancement.
Compliance: Ensure all customer interactions comply with relevant regulations and company policies.
Adaptability: Stay informed about industry trends, company updates, and changes to our products and services to better assist customers.

The Ideal Candidate
Customer Service Experience: Previous experience in a customer service role, preferably in a financial services or fintech environment.
Excellent Communication: Strong verbal and written communication skills with a clear and friendly communication style.
Empathy: Demonstrated ability to empathize with customers, understand their needs, and provide empathetic support.
Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
Technical Proficiency: Comfortable using various customer service software, CRM systems, and Microsoft Office Suite.