L1 Support (Technical Support)
Makati, National Capital Region
Posted 9 days ago
- Company:
- Hunter's Hub Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.
Serve as the initial point of contact for Client requiring assistance with basic inquiries and issues
Monitor execution of workflows/pipelines/jobs
Review results of executions and report to Client
Diagnose and resolve basic issues encountered during workflow/pipelines/job executions
Log and track all issues using the Client’s ticketing system from creation to closing
Document root cause, solution, and create knowledge base documentation to assist with future troubleshooting
Follow up with Client to ensure that reported issues have been resolved to their satisfaction
Escalate complex or unresolved issues to higher-level support teams according to documented processes
Maintain and update technical documentation and procedures.
Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as needed
Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field
Has at least 6 months to 1 year of experience in L1 Support
Ability to write efficient and optimized SQL queries
Knowledgeable in Azure Synapse/Asure Data Factory
Previous experience in technical support role is a plus.
Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.