QA and Customer Service Staff

Duties and Responsibilities

- Consolidate the JCI approved/suggested quality assurance standards of the hospital
- Monitor and ensure compliance/implementing of QA standards
- Review the implementation and efficiency of quality and inspection systems
- Investigate customer complaints and non-conformance issues
- Collect and compile statistical quality data
- Analyze data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
- Evaluate audit findings and implement appropriate corrective actions
- Monitor risk management activities
- Responsible for document management systems

Qualification

- Bachelor’s degree
- Quality inspection, auditing and testing experience
- Experience with implementation of corrective action programs
- Strong computer skills including Microsoft Office, QA applications and databases
- Knowledge of tools, concepts and methodologies of QA
- Solid experience in effective usage of data analysis tools and statistical analysis
- Knowledge of relevant, regulatory requirements of the healthcare industry preferred
- Knowledge/experience in healthcare factor plus factor

Key Competencies

• Attention to detail
• Communication skills - verbal and written
• Data collection, management and analysis
• Problem analysis and problem solving
• Planning and organizing
• Sound judgment
• Decision-making skills
• Customer service orientation
• Effective interaction with stakeholders
• Teamwork