Quality Assurance/Customer Service Representative
taguig, National Capital Region
Posted more than 30 days ago
- Company:
- YTO EXPRESS PHILIPPINES
- Company Description:
- Established in 2021 as the first YTO Express Co. Ltd.overseas subsidiary with full autonomy in domestic operations, YTO Express (Philippines) Technology Group Corporation was born. We strive to be a top-player in the Philippines express delivery industry, answering the Philippine market's needs for a "safe, fast, convenient, and reliable" express logistics service provider. YTO Express Philippines is the newest addition to YTO International's network of over 50 overseas stations in 18 countries and regions, with more than 2,000 global air and sea freight routes to over 150 countries and regions, and strategic partnerships with top-notch global logistics service providers. We bring a more automated, and reliable express delivery platform, and provide more efficient cross-border e-commerce logistics services. We will focus on developing our express delivery and parcel business by leveraging on the advantages of the company's international express delivery team, air freight, overseas subsidiaries network, and decades of understanding of consumers’ needs.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Review a subset of support agents’ conversations (calls, emails, chat, etc);
Assess support interactions based on established quality standards;
Accompany evaluations with meaningful and constructive feedback;
Discuss and explain feedback with agents in regular meetings;
Willing to be assigned at BGC Taguig