IT Support Engineer

Taguig, National Capital Region

Posted more than 30 days ago

Company:: VCC Link Inc.
Company Description:: VCC Link, Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up. Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry. Multi-award-winning, VCC Link provides top-tier solutions to its Fortune Global 500 clients. We offer bespoke, agile, and efficient strategies to help fulfill your workforce needs across all functions in corporate, consulting, operations
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

JOB RESPONSIBILITY:
• Prior experience in a corporate IT environment with desktop/laptop troubleshooting and remote tools.
• Knowledgeable in network, voice, and server troubleshooting; risk management, diagnosing and resolving hardware, network, and software failures.
• Experience in handling and processing reports for 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).
• Proficient in accessing and troubleshooting issues remotely on a global scale.

QUALIFICATIONS:
• Bachelor’s Degree holder in Information Technology, Computer Science, or any related course
• Minimum of 4 years experience as an IT Support Engineer
• Must have experience with Active Directory and IT ticketing system
• Amenable to report onsite (Taguig and Antipolo office), Shifting schedule