Relationship Manager
davao city, Davao del Sur
Posted more than 30 days ago
- Company:
- National Bookkeeping and Management System Inc.,
- Company Description:
- National Bookkeeping & Management Systems, Inc. is a tech company that specializes in delivering superior service in the payment industry. We believe that payment services are accessible regardless of what industry you're in, whether it be high-risk or low-risk. Every business deserves the best for them to reach their full potential. And that's where we come in. We provide the best, personalized payment services that would suit your particular needs as a low-risk or high-risk industry. Our mission is to make payment processing easy and hassle-free for all merchants. We aim to provide the best solutions for any legal business anywhere in the world.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 2
Job Description
- Act as the primary point of contact for clients, addressing their queries, concerns, and issues related to payment processing services.
-Ensure clients are satisfied with the services provided and work proactively to resolve any problems they may encounter.
Onboarding and Training:
- Assist new clients with the onboarding process, ensuring a smooth transition and integration of payment processing solutions.
Relationship Building:
-Develop and maintain strong relationships with clients, understanding their business needs and goals.
Market and Industry Knowledge:
-Stay informed about industry trends, regulatory changes, and competitive offerings in the payment processing space.
- Provide clients with insights and recommendations based on industry knowledge and trends.
Problem Solving and Issue Resolution:
- Address and resolve any technical or operational issues that clients may encounter with the payment processing systems.
- Coordinate with internal teams, such as technical support or product development, to ensure timely resolution of client issues.
Reporting and Documentation:
- Maintain accurate and up-to-date records of client interactions, issues, and resolutions.
- Provide regular reports to management on client satisfaction, account status, and any significant developments.
Compliance and Risk Management:
- Ensure that clients adhere to compliance requirements and industry regulations.
- Monitor and manage any potential risks associated with client accounts.
Collaboration and Coordination:
- Share client feedback with relevant teams to help improve products and services.