Customer Service Specialist
Lipa, Batangas
Posted more than 30 days ago
- Company:
- HealthyBOS
- Company Description:
- HealthyBOS is a US-based company that partners with businesses within the US healthcare industry in carrying out pre-shipment processes. These processes include insurance benefits verification, pre-authorization requests, document management, physician calls, patient calls - so this job is a blend of phone time and off-the-phone tasks
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 30
Job Description
Answer incoming calls and respond to customer queries and concerns promptly and professionally.
Make outbound calls to follow up on customer issues or inquiries as needed.
Identify and escalate priority issues to appropriate channels for resolution.
Provide accurate information regarding products, services, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Keep records of customer interactions, transactions, comments, and complaints.
Requirements:
Proven experience as a call center agent or customer service representative preferred.
Excellent communication and listening skills.
Ability to handle stress and work well under pressure.
Strong problem-solving abilities.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent; additional education or certification in customer service is a plus.
- Salary:
- 19.000,00 ₱ Monthly
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