CSR E-Commerce - Ortigas Site - 40k Pay w/Benefits

Ortigas, National Capital Region

Posted more than 30 days ago

Company:: Field Innovators Inc.
Company Description:: The ideal candidate for this role should have proven Field Service experience, the ability to troubleshoot, test, repair and service technical equipment, English literacy, the ability to work flexible shifts and to adapt to changing work schedules, familiarity with mobile tools and applications, and a technical degree or certification1234. Responsibilities of a Field Service Technician: Providing service and customer support during field visits or dispatches. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions. Producing timely and detailed service reports. Documenting processes. Operating vehicles in a safe manner and using field automation systems. Following all company’s filed procedures and protocols. Cooperating with the technical team and sharing information across the organization. Comprehending customer requirements and making appropriate recommendations/briefings. Building positive relationships with customers.
Contract Type:: Contract
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

QUALIFICATIONS:
- Must have at least 2 years of BPO experience.
- Experience handling e-commerce accounts with order management experience; familiarity with photo software (e.g., Adobe, Canva) is a plus.
- Experience in handling escalations.
- At least 2 years of college education or a Senior High School graduate.
- Available to work onsite in Ortigas, Pasig City.