Workforce Services Manager
Mandaluyong, National Capital Region
Posted more than 30 days ago
- Company:
- GSS PH
- Company Description:
- At GSS-PH Consulting Solution Inc, we specialize in talent acquisition and HR consulting services. With offices conveniently located in Makati, Cebu & Davao
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
RESPONSIBILITIES:
• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
• Drive industrialization of BST across all contracts
OTHERS:
Shift Schedule: Mid Shift
Rest Day: Weekends Off
Location: Mandaluyong Robinsons Cybergate Tower 2
SKILL AND QUALIFICATIONS:
• At least 8-12 years industry experience
• At least 5 years leadership experience
• At least 5-8 years domain experience (Workforce Management)