Technical Admin Associate
Quezon CIty, National Capital Region
Posted more than 30 days ago
- Company:
- Mightylynx Solution Incorporated
- Company Description:
- MIGHTY LYNX SOLUTIONS, INC. is a quality-oriented and innovative company which provides accurate solutions incorporating the most dependable, reliable and technologically advanced IT Management Applications and Security Surveillance Systems. Moreover, Mighty Lynx is a consulting company centering on automation providing systems integration of different products and deliver distinctive solutions to a wide range of customers nationwide.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Job Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• 2+ years of experience in technical support or related field
• Excellent communication skills, both written and verbal
• Strong analytical and problem-solving skills
• Ability to manage multiple support requests and prioritize accordingly
• Ability to efficiently multi-task and prioritize
• Ability to work well in a team environment
• Flexibility to work outside normal business hours, including weekends and holidays as needed
Job Description:
• Provide technical support to clients and customers via phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Create and update technical documentation and knowledge base articles
• Provide exceptional customer service to ensure customer satisfaction
• Manage and prioritize multiple support requests to meet SLAs and ensure customer satisfaction
• Work collaboratively with cross-functional teams to identify and resolve issues
• Participate in ongoing training and professional development to maintain up-to-date technical knowledge