Customer Service Representative - For Newbies
Baguio, Benguet
Posted more than 30 days ago
- Company:
- Metacom Bpo
- Company Description:
- Metacom BPO is an outsourcing company that offers staffing solutions to all types of companies and small businesses.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
What we offer:
• Competitive Salary Package
• Day/Mid/Night Shift - available
• Pioneer Accounts Available
• Incentives and Signing Bonuses & other Premium Benefits
Job Responsibilities:
• Answering incoming calls from customers or clients and addressing their concerns or questions.
• Making outgoing calls to follow up on customer inquiries or to market products or services.
• Providing excellent customer service by resolving customer complaints and issues.
• Maintaining accurate records of customer interactions and transactions.
• Updating customer information in the database and ensuring its accuracy.
• Collaborating with other departments within the organization to resolve customer issues.
• Following scripts or guidelines provided by the company to handle calls effectively.
Qualifications:
• With at least 1 month BPO experience
• Open for High School Graduates (Old Curriculum) / ALS Graduate
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work"
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