Email Support Associate (non-voice) - Dayshift in Davao
Davao, Davao del Sur
Posted 10 days ago
- Company:
- Talent Outsourcing Channel (TORCH) Solutions
- Company Description:
- We help professionals find their perfect career match while supporting businesses build great teams.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
At least 1yr experience in email management
Proficiency with different email management software, preferably Zendesk
Committed and willing to be assigned in any Site.
Flexible in shifting schedules.
Responsibilities:
● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner
● Stay on top of campaigns and promotional releases
● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
● Maintain a positive, empathetic, and professional attitude towards customers at all times
- Salary:
- 20.000,00 ₱ Monthly