Mandarin Speaking Customer Service Representative 110k

manila, National Capital Region

Posted 9 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 10

Job Description

Mandarin Speaking Customer Service Representative
Site: Bridgetowne (14/F Giga Tower, Bridgetowne E. Rodriguez Jr. Ave. Brgy. Ugong Norte, Quezon City)
Shift: Fixed GY
Salary: P90,000 – P110,000 package (basic with allowance)
Start Date: August 12 and August 26

Candidate Profile:
Highly preferred candidates with BPO experience. Open to non BPO candidates
Must be fluent in English not just Mandarin
Preferably Filipino Citizens
For foreign national – must have work eligibility in PH