Sales Trainer
Pasig, National Capital Region
Posted more than 30 days ago
- Company:
- VCC Link, Inc.
- Company Description:
- YOUR TALENT SOLUTIONS PARTNER FOR THE LONG HAUL. V-Call Center Link (VCC Link), Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up. Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Male
- Number of vacancies:
- 1
Job Description
Full onsite in Pasig (US Shift)
Qualifications:
-At least 2 years experience supporting a Sales Account as a Trainer or Team Lead in a BPO setting
-Must have handled Blended Campaign (Voice and Non Voice).
-Must have advanced skills in Microsoft Excel
-Experience Training coaches or supports
Responsibilities:
-Planning daily and weekly operational activities and adjusted strategies to achieve SLAs
-Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations
-Responsible for evaluating staff performance, coaching and orienting on the project overview
-Responsible for creating and sending the operations daily status report to Supervisor or Operations Manager
-Other relevant tasks as necessary
*Excel Skills needed: Vlook Up, Countif, Average, If & Sumif, Pivot, Iferror, Countifs & Conditional Formatting, Sumifs, Concatenate, Sumproduct, Text Formatting, If And Simple Macro, Graphs, Index and Match
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