Enrollment Advisor (CSR/TSR)

Job Title: Customer Service Representative/Technical Service Representative
Location: Ortigas, Pasig (near SM Megamall)
Work Arrangement: Onsite
Contract Duration: 4 months
Schedule: 3AM - 12PM
Salary Offer: Php25,000 package + Php15,000 completion bonus
Target Start Date: July 15, 2024



Responsibilities:

Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
Providing excellent customer service though the different communication platforms.
To maintain and provide information on all aspects of the application and enrolment process to student applicants.
Responding to enquiries and assist students primarily via telephone, email, and chat.
Adhere to pre-agreed service level commitments.
Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.


Qualification Requirement:

With at least 1 year of experience in the BPO Industry
Knowledge on data privacy and GDPR is a plus but not a requirement.
Customer service oriented
Strong organizational ability in a fast-paced environment
Strong interpersonal and communication skills, including excellent written and verbal.
Ability to multitask, prioritize, and remain calm under pressure.
Reliable, self-motivated, flexible.
Strong attention to details.
Proficient in working with MS word, Excel, and Power point.
Willing to work on a fixed term of 4 months
Amenable to work on site in Ortigas, Pasig (near SM Megamall)