Helpdesk Staff - 1yr experience

Makati, National Capital Region

Posted 23 days ago


Company:: Dempsey Resource Management Inc.
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 100

Job Description

Duties and Responsibilities
1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
via phone or e-mails.
2. Improves client references by writing and maintaining documentation.
3. Create service tickets for proper coordination to technical department.
4. Investigating and diagnosing incidents and researching solutions.
5. Providing status on service request to customers.
6. Escalating incidents and service requests to the next level of support.

Requirements:
Education Vocational Diploma/Short Course Certificate, Bachelor#39;s/College Degree
Experience Minimum of 1 Year

1. Pay attention to details
2. Have business awareness
3. Consistency of tickets and email update

Personal
Characteristics

1. Active listening on complaint and work to find an effective solution.

Specific Trainings If
Needed For The Job
Key Performance Measurement Indicators
1. Successful closed tickets within 2 days from service done date.
2. Resolve daily tickets within 3 days SLA.