Customer Service Representative (Work From Home)
Taguig, National Capital Region
Posted 3 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Work From Home
Laptop will be Provide
Must Have Internet 50Mbps and Mobile internet for back up.
Office schedule: 7:00am - 4:00pm PH Time (Monday to Friday), with an hour of break and 2 separate 15 minutes breaks.
This is a full-time remote role for a Customer Service Representative based in the Philippines. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction by holistically managing the customer journey, training new users, driving adoption, managing feedback, resolving customer issues and analyzing data for actionable insights.
Excellent fluency in English - exceptional spoken and written, grammar as well as typing accuracy
Bachelor’s degree or equivalent
Strong project management and organizational skills
High level self-motivation and enthusiasm
Experience analyzing data and trends to identify growth opportunities
Strong technical aptitude
Proficiency in TEAMS and MS Office
HubSpot/CRM proficiency will be a plus; otherwise, willingness to learn new systems quickly
Basic proficiency with Microsoft Excel
Familiarity with web-based platforms and tools
Experience working both autonomously and in a team environment
Ability to build authentic business relationships and resolve conflicts if they arise
Flexibility and commitment to achieve successful outcomes