Technical Contact Centre Agent
Mandaue City, Cebu
Posted more than 30 days ago
- Company:
- Milestone BPO
- Company Description:
- We are a company who provide customer service agents to our clients in Europe. We also help out our clients look for suitable agents.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 3
Job Description
Job description
At Melita, we're all about tech, innovation, and having a blast while doing it!
We're on the hunt for tech-savvy, energetic individuals to join our "Tech
Squad" as Technical Contact Centre Agents. If you're a self-proclaimed tech
geek (or almost ), love helping people, and ready to make
troubleshooting a fun adventure, this is your chance to shine!
Job Description:
As a Technical Contact Centre Agent, you won't just be answering calls;
you'll be taking up technical challenges, assisting customers, and making
their day brighter. Our "Tech Squad" is all about turning complex technical
issues into problem-solving missions through phone, chat, and email
support.
Key Responsibilities:
• Be the hero of the day by resolving technical inquiries and sharing
your tech wisdom;
• Dive into the digital world to process orders, handle account
inquiries, and offer guidance to customers;
• Master the art of handling customer concerns with ease;
• Keep detailed records of your tech support adventures;
• Achieve and exceed tech-tastic performance metrics;
• Stay up-to-date with the latest telecommunications trends
Job requirements
Qualifications:
• A passion for all things tech;
• Exceptional communication skills;
• Ability to translate tech jargon into plain English;
• Basic computer skills (knowing your way around gadgets and
software);
• A knack for teamwork and the ability to work independently;
• A desire to embrace a fast-paced tech-savvy environment;
• Previous customer service experience is a plus, but enthusiasm is a
must.
What’s in it for you?
• Competitive salary with additional bonuses based on departmental
objectives
• Learning & Development programs to ensure continual growth;
• Opportunities to grow and advance further in our one-of-a-kind, funfuelled company;
• A vibrant and energetic work environment;
• Health insurance
• Transport & Meal allowance
• Attendance bonus
• Super fun team building events and activities
The position you are looking for is no longer available. It is possible that this job has expired or has been removed. Please take a look at our open positions.