Hiring CSR - Travel tier 1 - Onsite- Silver City site

Why pick us?
Competitive salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement opportunities
Promote Within the company
Comprehensive healthcare benefits

Job description
Your task is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about products or services. You'll interact with customers through various channels such as phone, email, and live chat, offering support and guidance in a courteous and professional manner. Your role involves listening attentively to customers, identifying their needs, and efficiently finding solutions that meet or exceed their expectations.

Requirements
>Legal age of employment; at least 18 years old
>At least 1 -3 years in user-facing or back of house airline industry or travel agency role, with in-depth experience with GDS tool- Sabre/Amadeus or at least 1-3 years CCE Handling international travel account that uses GDS tool- sabre/ Amadeus
>Preferably reached College level: Minimum of 4 years in highschool following the old curriculum or its equivalent of Junior High School in the new K-12 curriculum
>Average to Excellent Communication Skills
>B2+Aspiring Minds CEFR w/ 21 Basic analytical Ability score

Responsibilities
As a customer service representative, your core responsibilities include handling customer inquiries and resolving issues through various channels like phone, email, or chat. You'll need to possess in-depth knowledge of the company's products or services to provide accurate information and assistance. Efficiently processing orders, addressing complaints with empathy, and maintaining detailed records of interactions are essential parts of your daily tasks.