Healthcare Customer Service Representative (CSR)

Cebu City, Cebu

Posted 26 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 10

Job Description

Position: Healthcare Customer Service Representative (CSR)

 Location: Cebu City Work Arrangement:
Onsite Shift: Graveyard Shift Start Date: Immediate 
Salary: PHP 22,000 - PHP 24,000 monthly (commensurate with experience)
Requirements:
* Minimum 1 year of experience in healthcare industry
* High school graduate or equivalent
* Must be willing to work onsite in Cebu City
Responsibilities:
* Provide customer support and assistance in a healthcare setting
* Handle inquiries, resolve issues, and ensure customer satisfaction
* Maintain accurate records and documentation
Benefits:
* Competitive salary
* Growth opportunities
* Comprehensive training
* Health and wellness benefits