Content Moderator - WFH

Content Moderator

Positions:
1. Marketplace Quality Content Associate
2. Marketplace Trust & Safety Content Associate

Location: Ortigas, Pasig
Work Arrangement: WFH (until further notice)
Contract Duration: 12 months
Schedule: Dayshift
Salary Offer: Php21,000 - Php23,000

Responsibilities:

Perform manual moderation functions for incoming ads / users from different sources of report.
Ensure listings and users in our platform are compliant to our policies.
Identify and act on suspicious or undesirable content or behavior in our platform.
Perform moderation functions using different tools.
Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
Send and Respond to tickets in relation to S&Q initiatives, fraud, disputes, account enforcement, and respond to authorities.
Respond to escalation from different channels in the organization

QUALIFICATIONS

Educational Background and Work Experience
Bachelor’s/College degree in Business, Management, or IT related courses
Background on Quality Assurance or Administrative experience is preferred

Technical Skills Required
Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
Detail oriented mindset – to spot patterns quickly even with limited variables
Highly analytical in discerning different levels of content compliance.

Others
Conversant in English & Filipino whether verbal or written
Good interpersonal skills and is a team player
Great passion for technology and self-growth
Tech-savvy; requires minimum training to learn new systems & technology
Ability to work in a fast-paced, high-pressure, deadline-driven environment
Strategic thinking and an outstanding problem-solving skills and overall positive attitude
Must be willing to work on a 12-month contract
Temporary work from home arrangements