Team Leader/With BPO Healthcare Experienced/Direct Hire
Taguig City, National Capital Region
Posted 2 days ago
- Company:
- A&A Outsourcing Inc.
- Company Description:
- We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts and related fields.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
People Management:
• Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team.
• Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Communicating policies to coordinators and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
Project Management:
• Solving complex vendor invoicing issues and proactively heading off negative service trends
• Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
• Development, analysis and improvement of new strategies and procedures
• Developing and achieving performance goals and objectives in order to achieve vendor promise expectations
• Perform other projects and duties as required
Job Requirement:
• Knowledge on Outlook, Word and Excel or similar desktop applications
• Demonstrated ability to meet deadlines while managing multiple projects
• Good Communications skills – Written & Verbal in English
• Applicants must be willing to work in 3F Market! Market! Bonifacio Global City, Taguig
• Amenable to work for a shifting schedule
Qualifications
• With 3 years of Team Leader work experience in a healthcare account under BPO company
• Willing to work on-site in Market! Market!, and willing to render overtime
Experience:
• Team Leader: 2 years (Preferred)
• BPO: 2 years (Preferred)
Enjoy the following benefits!
• Non-taxable allowance
• HMO Coverage upon hire
• Vacation Leaves up to 24 credits
• Sick Leave Conversion
• Group Accident Insurance
• Applicant Referral
• Salary Range will be discussed during interview
Benefits:
• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
Schedule:
• 8 hour shift
• Afternoon shift
• Day shift
• Night shift
• Overtime
• Rotational shift
Supplemental pay types:
• 13th month salary
• Overtime pay