Quality Analyst - Healthcare
Taguig, National Capital Region
Posted 7 days ago
- Company:
- Dempsey Direct Hire Local Manpower Services
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement for Direct Hire and for Regularization process. Applicants has no fee to apply in Dempsey and exclusively for degree holder. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 6
Job Description
Job Types: Permanent, Full-time
JOB DESCRIPTION: Essential Functions/Responsibilities
- Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics
- Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs
- Performs Monitoring and provides feedback to the Management Team and to the Client
- Provides coaching and mentoring to analysts in order for them to improve on their performance and the attainment of their metrics
- Participates and coordinates in Quality Calibration Sessions with the clients and the management team
- Adhere to all HIPAA guidelines and policies
- Perform other projects and duties as required
QUALIFICATIONS:
- Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college level
- Candidate must have one to two years of experience in healthcare account and QA role
- Excellent communication skills, both in written and oral
- Must be willing to work on a shifting schedule and work on-site in Market! Market! BGC
EXICITING BENEFITS AWAITS YOU!
- Non-taxable allowance
- HMO Coverage upon hire
- Vacation Leaves up to 24 credits
- Sick Leave Conversion
- Group Accident Insurance
- Applicant Referral
- Netflix Subscription
EXPERIENCE:
Quality Analyst: 1 year (Preferred)
BPO: 1 year (Preferred)
BENEFITS:
Additional leave
Company Christmas gift
Company events
Employee discount
Health insurance
Opportunities for promotion
Promotion to permanent employee
Schedule:
8 hour shift
Afternoon shift
Day shift
Night shift
Overtime
Rotational shift
Supplemental pay types:
13th month salary
Overtime pay