Client Account Manager

Job Description:
Ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively with all clients.

Job Responsibilities:
• Grow existing accounts within the assigned territory
• Providing IT consulting sales support to clients in an assigned territory or customer base.
• Uncover new business opportunities with existing clients.
• Sell IT, phone, and Internet services to existing client.
• Develop and present solutions based on customer's business requirements.
• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.
• Analyze client needs and create supporting documentation to outline these needs.
• The ability to work collaboratively in a team environment to create tailored client solutions.
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.
• Check in with clients, regularity based on client revenue.
• Coordinate meetings, appointments or other “touch points” for client engagement.
• Create a strategic plan for high-level accounts.
• Prepare quotes for technical projects.
• Present Strategic Business Reviews within specified

Job KPIs:
• 3 Strategic Business Reviews Presentations Reviewed.
• Update Ops Weekly
• <24-hour average response time on Sales tickets.
• 3 Strategic Business Reviews Presented (weekly)

Requirements:
• A home office set up that meets the following:
o A working computer (minimum 8gb RAM), i5 Windows10 or BigSur for Mac
o Stable internet connection (at least 5mbps download and upload)
o HD webcam/camera
o A quality headset with noise cancellation feature for meetings
o A mobile phone that has the capacity to install the Microsoft Authentication app
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week - 8AM to 5PM Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants)

Compensation:
Pay rate starts at $6.00/hour and vary by experience and location.

Benefits:
• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement