Chatbot & Self-Service Experience Specialist - Hindi
Makati, National Capital Region
Posted 14 days ago
- Company:
- Prime Recruitment
- Company Description:
- At Prime Recruitment, we specialize in connecting talented individuals with exciting career opportunities across various industries. As a trusted recruitment partner, we are committed to delivering exceptional service and ensuring the perfect fit between candidates and employers. Our team of dedicated recruiters leverages industry expertise and a vast network to streamline the hiring process, providing tailored solutions that meet the unique needs of both candidates and clients. Whether you're looking to advance your career or expand your team, Prime Recruitment is here to facilitate your success.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
RESPONSIBILITIES:
1. Customer Service:
- Responds to and resolves customers' requests, queries, concerns, and complaints.
- Records and escalates issues as necessary to ensure a positive customer experience with accurate and timely information.
2. Promotion of Self-Service:
- Identifies and provides self-service solutions within the chatbot to meet customer needs.
- Encourages customer engagement and containment within the chatbot, reducing reliance on manual workflows.
3. Content Validation:
- Reads, comprehends, translates, and validates communication content from the business to customers.
- Ensures accuracy and maintains consistency in communication.
4. Data Analysis and Reporting:
- Analyzes data from systems, ensuring accuracy and identifying trends using tools like GA, Matomo, or Tableau.
- Generates heatmaps and reports to provide insights for continuous improvement.
QUALIFICATIONS:
- Diploma in any field with prior customer service experience.
- General understanding of e-commerce business and principles of good customer service.
- Integrity, innovation, and a customer-centric mindset.
- Exceptional attention to detail and communication skills.
- Ability to manage time effectively and work well under pressure to achieve results.
- Willingness to work rotating shifts as required.
- Proficiency in English and Hindi languages (spoken and written).
- Proficiency in MS Office applications.
- Basic analytical and information gathering skills.
- Familiarity with workflow processes and ability to suggest improvements.
- 2+ years of experience in Chatbot operations.
- Proficient in VBA (Visual Basic for Applications).
Notes:
• Indian citizens are welcome to apply.
• The client organization offers a competitive salary and employee benefits.