Customer Service Representative - Voice & Chat Account

Position Type: Entry Level/Individual Contributor

Work Location: Cubao or UP Town Center, Quezon City

Work Setup: Full-Time / Onsite - Nightshift or Shifting schedule

Industry: BPO Industry

About the Job:

Join our client team as a Customer Service Representative, where you'll engage with customers through calls and emails, providing assistance with inquiries about our products or services. Collaborate with a dynamic team to ensure every customer receives the support they deserve. Ready to explore further? Let's start the conversation! Apply now to kickstart your journey with us! Take the first step by applying now!

Scope & Responsibilities:

Outbound calls and email support to international customers.
Assisting customers with product or service inquiries over the phone and through email.
Ensuring adherence to company policies, procedures, and quality standards in all customer interactions.
Collaborating with other customer service representatives and departments to address customer needs efficiently.
Job requirements
Required Qualifications:

At least a high school graduate.
Minimum of 1 year international BPO experience (Blended/Voice).
Good communication skills.
Can start ASAP.
Preferred Qualifications:

Proficiency in Microsoft Office is preferred, along with computer literacy.

About the Client:

Our client is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands.

Join our client team and unlock a range of enticing benefits, including:

Competitive Base Salary
Growth Opportunity
Night Shift Differential
HMO
Other Promising Benefits