IT Onsite Support

Naga, Camarines Sur

Posted 15 days ago


Company:: Nityo Infotech
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

LOCATION: Naga

QUALIFICATIONS:
- Obtained a Bachelor's Degree in IT or any Computer related course
- With at least 2 years of experience in Onsite/Desktop support
- With knowledge in MAC is a plus
- Onsite Work Setup
- Rotational shift - Quarterly (Monday to Friday) - day, mid and nightshift
- Target start date: 1st week of July

RESPONSIBILITIES:
✳ May require negotiation to achieve coordination with user and possible next level support
✳ Perform 2nd level of technical troubleshooting and support
✳ Perform, facilitate and/or assists end-users in resolution of the ticket and request
✳ Advice Help Desk for third-level technical support upon determination and isolation
✳ Support compliance remediation using the agreed procedure
✳ Recommends improvements to established procedures and processes
✳ Close incident/request records with customer agreement
✳ On-site Support provides assistance to the end user beyond that provided by the Helpdesk. The requests are invoked from the Helpdesk when Level 1 support functions cannot address the incident/request.