Growth Account Manager

Makati, National Capital Region

Posted 14 days ago


Company:: Onboard Outsourcing
Company Description:: OnBoard was established to allow the Australian SMB market to have access to Professional Service staff in the Philippines. Our focus is to provide and manage high-quality professional staffs that contribute and add value to your existing business model, at an attractive rate. OnBoard has had more than 15 years of experience which gives us the capabilities to enable us to reach talent from diverse industries and multiple locations globally. Our systems, processes and procedures are maintained by our company in Australia. Projecting our unique Australian culture to each and every hire, staff welfare is paramount to our success which flows down through to our clients that utilise our services.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

Position Overview

The Growth Account Manager wins, maintains, and expands relationships with assigned channel partners. Assigned to channel partners based on geography, channel, or market, the Growth Account Manager is responsible for achieving revenue, profitability, product mix as well as other partner-specific objectives.
The Growth Account Manager represents the entire range of Hosted Network’s products and services to assigned partners.

Responsibilities

This includes but is not limited to:
Making sure projections are accurate, leads are followed up, promotions and incentives are communicated, and partners are satisfied.
Keeping a general awareness of the assigned partner’s status within the business, whether it’s technical or commercial.
Increasing and maintaining share of wallet in a highly competitive partner environment
Maintaining partner competence and proficiency in product & services offered as well as tools such as the partner portal through training
Identifying and resolving partner performance and participation issues before they impact Company performance
Being a resource coordinator & conflict manager for the partners internally.
Ensuring company CRM is kept up to date with customer activity and opportunities.

The Ideal Candidate

This includes but is not limited to:
Someone who understands that Partners are not customers. They are not “always right”. Saying “no” in a way that preserves the relationship is a key part of the job. And “more” is not always “better” – especially as our portfolio is both technical and diverse.
Someone who is able to identify, preserve and grow the most strategic partner relationships
Someone with a demonstrated ability to understand the economics of each partner’s business
Someone with a demonstrated knack for linking the partner’s business objectives to the business benefits of the relationship
Someone who has a sound understanding of telecommunications, cloud and security products that MSPs use and sell.

Work Arrangement:

You will be required to work on-site once or twice a month