CSR Voice (Start ASAP)
Pasig City, National Capital Region
Posted 10 days ago
- Company:
- KDCI
- Company Description:
- KDCI was founded in 2011 with a mission to empower brands with the best people. Established by seasoned executives with over 20 years of proven experience developing businesses for success, we empower professionals in the fields of creative design, customer service, back office support, web development, and many more to streamline time consuming processes and repetitive tasks, so you can focus on creativity, innovation, and strategy for business success.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 12
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service.
Responsibilities
Assist customers by attending to their queries, concerns, and complaints through phone call
Project the company image by providing excellent customer service
Act as an interface between the customers and the company by attending to their queries, taking in product orders, and handling consumer complaints
Provide customers with accurate product information and even make sales in certain situations, such as encouraging customers to upgrade to better products
Other duties assigned by the immediate supervisor
Requirements
With at least a year of relevant experience in Customer Service
Has an excellent phone disposition, and excellent communication skills, both verbal and written
Enjoys customer interaction and takes the extra mile to engage customers
Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
Recruitment Process:
Initial Interview
Assessment
Final Interview
Job Offer
- Salary:
- 21.000,00 ₱ Monthly