IT Desktop Engineer

Cebu City, Cebu

Posted 12 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

We are hiring for L1 IT Desktop Support (Project Based Employment)

Benefits:
-Competitive Salary
- HMO
- You will be part of the leading BPO company (Client based).

Qualifications:
- Good written and verbal communication in English
- Good Basic Technical Knowledge on Desktops/Laptops
- Customer Centric approach
- Basic Business Etiquette
- Understanding of Incident Management processes - First level support for all the incidents
- Minimum 12 months of Experience
- Minimum one relevant certification such as A+ / Comp-TIA or any equivalent certification

Responsibilities:
-Monitor the Bin in which tickets are assigned to the engineer
- Provide support on the tickets assigned to the engineer
- Ensure tickets are assigned to correct team in case they have been wrongly assigned to EUSS team
- Update the ticket with resolution remarks and close the ticket on time
- For critical incidences, the required data such as Ping and Trace It, etc. response is taken from/ for process and given to service desk
- Support on desktop OS
- Support for mail client on the desktops
- Configuring the print servers and resolving printing problems of the users
- Virus and patch management control at the desktops and laptops
- Perform IMAC activities
- Install OS & office applications on the client
- Installation/de-installation of software packages on Nodes
- Installation of antivirus client in all desktops and laptops and configure the same for signature file updating
- Resolving basic network connectivity problems at the Endpoint end
- Setting up of Software standards for desktops installed - to ensure uniformity in operating systems, Office Automation products, Thirdparty software, standard desktop Applications, Anti-virus tools. Connectivity software Etc. in line with the standard image.
- Update desktops, laptops with latest updates, security patches etc.