Customer Service Representative (Auto Insurance)

Davao, Davao del Norte

Posted 16 days ago


Company:: Fair Trade Outsourcing
Company Description:: Fair Trade OutsourcingTM is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide. Our main office is in Philadelphia, Pennsylvania with a global network or delivery centers in the Philippines, Mexico and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 5

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
--Proven people skills
Excellent communicator, both oral and written (Senior EP)
-Strong problem solving and communication skills
-Strong analytical skills to investigate and resolve customer support tickets
-Able to multi-task efficiently under time pressure
-Previous experience in managing customer focused accounts
-Proven experience in managing a service and support focused team culture
-6 months - 1 Year plus customer service experience