Call Center Agent - Local

This job is a project based, the initial contract is 6 months but subject for extension or renewal depending on performance evaluation.

Job Qualifications:

Graduate of any bachelor’s degree
Effective Communication Skills. The nature of the work demands good communication skills
Computer literate
With or without experience as CSR
Fresh graduates are welcome to apply
Residing at NCR or willing to relocate
Job Responsibilities:

Respond to queries of agents regarding terminal operations and network-related concerns.
Provides sales-related information (like sales/cancellations/payouts for the day, week, and month) specific to that lotto agent, thru the use of management terminals which has direct access to the central sales database of the system.
Assists the lotto agents/operators in performing ticket cancellations, thru the management terminal, which are beyond the allowed cancellation time period by providing the lotto operator with special access privileges.
Logs all calls received for monitoring purposes.
Performs first-level diagnostics on problems being called in by lotto agents/operators.
Reports the problems to the concerned departments for appropriate action.
Performs other related duties as may be assigned by the immediate superior from time to time.
Job Type: Fixed term

Contract length: 6 months