Customer Service Representative (WFH)

BGC, National Capital Region
Posted 7 days ago
Company:
Dempsey Resource Management Inc.
Company Description:
I am Vito Vergara, a Talent Acquisition Specialist from Dempsey Resource Management Inc. And as the same, I am commissioned by our client company to source and endorse candidates for different posts. Positions being offered are for direct and permanent hire by the company client itself, not under agency and absolutely NO fee from your end is required. In other words, I merely act as a conduit for you and our company client.
Contract Type:
Contract
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

CUSTOMER SERVICE REPRESENTATIVE

QUALIFICATIONS:
• Must Have Internet 50Mbps and Mobile internet for back up.
• Excellent fluency in English - exceptional spoken and written, grammar as well as typing accuracy
• Bachelor’s degree or equivalent
• Strong project management and organizational skills
• High level self-motivation and enthusiasm
• Experience analyzing data and trends to identify growth opportunities
• Strong technical aptitude
• Proficiency in TEAMS and MS Office
• HubSpot/CRM proficiency will be a plus; otherwise, willingness to learn new systems quickly
• Basic proficiency with Microsoft Excel
• Familiarity with web-based platforms and tools
• Experience working both autonomously and in a team environment
• Ability to build authentic business relationships and resolve conflicts if they arise
• Flexibility and commitment to achieve successful outcomes

RESPONSIBILITIES:
• Manage assigned accounts, especially in North America
• Onboard new users for assigned accounts by leveraging existing onboarding documentation and identify opportunities to optimize this process over time
• Deliver exceptional customer service as the first point of contact for all customer queries
• Respond to all queries in line with company KPIs
• Elevate the performance of existing users to achieve healthy platform adoption scores through proactive engagement and training
• Analyze user engagement metrics to identify gaps
• Provide solutions to drive adoption for clients and test new techniques
• Drive greater client engagement on the most relevant features/functionality for their specific business needs
• Manage upgrade/upsell conversations with clients
• Analyze and report on customer feedback throughout their lifecycle
• Document all communication with users accurately and in a timely manner in the CRM
• Manage escalations as appropriate with the internal team
• Monitor and report on the health status of all assigned accounts
• Assist with educational webinar series for end-users
• Collaborate with relevant departments to create workflows, develop knowledge bases, both internal and external
• Suggest improvements to the current processes to optimize them

SALARY AND BENEFITS:
• 2 Years exp. - P20,000 (plus P2,000 internet and reimbursement)
• 3-4 Years exp. - P27,000 (plus P2,000 internet and reimbursement)
• Laptop will be provided

WORK SET-UP:
• Work-from-home (WFH)

WORK SCHEDULE:
• 7:00am - 4:00pm PH Time (Monday to Friday), with an hour of break and 2 separate 15 minutes breaks.

Similar Jobs to Customer Service Representative (WFH)